Public Services and ICT Phases 1 and 2

Phase Two

The second phase of work took place after the publication of the Transformational Government strategy and reviewed the impact that this was having practice through interviews with senior managers.

The published findings were in:

Public Services and ICT: Where next for transformational government? (Sept 2006)

Phase One

The first phase of the project investigated the question:How can ICT deliver quality, choice and efficiency in public services?

It built on a literature review and surveys of:

• 1,000 members of the public
• 500 front-line staff working in public services
• Interviews with 25 senior managers.

The published reports were:

Why ICT? The role of ICT in public services? (Mar 2005)

What ICT? Providing more citizen-focused services (Jun 2005)

How ICT? Managing at the front line (Sep 2005)

Public Services and ICT Final Report : How can ICT help improve quality, choice and efficiency in public services? (Nov 2005)