Public Services and ICT

The Work Foundation, supported by Adobe, conducted independent research for three years into the issue of how ICT can be used more effectively to enable more efficient, customer-focused and high quality public services. This work was undertaken in three phases, described in more detail below.

Phase Three

The Third Phase built on the insights from our previous research. It sought to investigate in more detail how ICT can be used most effectively to achieve broader public service outcomes, such as greater efficiency or quality.

This phase acheived its comes, which through a series of workshops attended by senior managers enabled them to find out more about how ICT-enabled projects have been implemented and what lessons can be learned.

The final report, World - Class Public Services: Engaging Citizens and Staff, built on all the work that The Work Foundation conducted with Adobe, as well as on a brief literature review and workshop with more than 60 senior attendees from across the public sector. The report highlights the key findings and insights from speakers and attendees and concludes with some recommendations about the implications of public sector policy and practice.

Reports from three workshops on the Criminal Justice System, the National Health Service and local government can be downloaded below:

How Can ICT Enable More Joined - Up Efficient and Citizen Focused Public Services? Q&A: The Criminal Justice System (June 2007)

How Can ICT Enable More Joined -Up, Efficient and Citizen- Focused Public Services? Q&A: The National Health Service: Connecting for Health (August 2007)

How Can ICT Enable More Joined -Up, Efficiently and Citizen Focused Public Services? Q&A: Local Government (November 2007) 

Summary Report of Criminal Justice, National Health and Local Government Workshops (February 2008)

Find out more about the first and second phases of the research