Research Reports
The agenda for public service reform increasingly demands that services meet the rising expectations of citizens. At the same time, rapid changes in information and communication technologies provide new opportunities for gains in both efficiency and effectiveness. However, public services are subject to very different pressures than private companies, and so must innovate in very different ways.
This research report presents developments in public service innovation arising from the growth of the knowledge economy. As such, it is a component part of The Work Foundation’s Knowledge Economy Programme.
The report has the following three aims:
- To examine current debates, issues and themes around innovation in public services.
- To review specific innovations in public services driven by the knowledge economy.
- To conduct primary research on selected case studies of knowledge economyrelated innovations in public services.